Shipping policy
Shipping Policy
Our goal at Mutkleid is to provide our customers with reliable and transparent shipping options.
Depending on the delivery address, we may ship orders to various countries and regions where the destination is available at checkout.
The shipping methods, delivery costs, and delivery information available for your order will be displayed before you complete your purchase.
Shipping & Processing
The estimated delivery time consists of two periods:
- Processing time: 3–7 business days
- Shipping time: 14–20 business days
This means the estimated total delivery time is generally:
17–27 business days
Processing begins after your order has been successfully received and payment has been confirmed.
Shipping time begins once your order has been handed over to the shipping carrier.
For orders containing multiple items, processing time may depend on the item that requires the longest preparation time.
Please note that these are estimated timeframes. Delays may occur due to factors such as:
- Exceptionally high order volumes
- Shipping or logistics disruptions
- Customs clearance for international shipments
- Incomplete or incorrect delivery addresses
- Extreme weather conditions
- Public holidays
- Exceptional circumstances beyond our immediate control
Your statutory rights regarding delivery delays remain unaffected.
Shipping Costs
The following shipping options generally apply to eligible deliveries from Mutkleid:
Standard Shipping
- Standard Shipping: $6.99
- Express Shipping: $9.99
United States Shipping
- Standard Shipping: $7.99
- Express Shipping: $12.99
EU Shipping
- Standard Shipping: $11.99
-
Express Shipping: $15.99
Free Shipping
Orders over $59.99 qualify for free shipping.
Free shipping applies to standard shipping unless otherwise stated for the relevant order.
The shipping methods actually available and the final shipping costs will be displayed during checkout before you submit your order.
Shipping Carriers
Depending on the destination, availability, and individual shipment, orders may be shipped using different shipping or logistics providers.
These may include, in particular:
- 4PX
- YunExpress
- Wanb Express
- UBI
If necessary, we may also use other suitable logistics or shipping providers.
Order Processing
Once your order has been processed and shipped, you will generally receive a shipping confirmation by email.
Where available, this confirmation may include:
- Your tracking number
- Tracking information
- The shipping carrier used for your order
Please make sure that your delivery address is complete and correct before completing your order.
In particular, please check:
- First and last name
- Street and house number
- Additional address information, if required
- Postal code
- City
- Country
- Phone number, if required
If you discover an error in your delivery address after placing your order, please contact us as soon as possible:
service@mutkleid.com
As long as your order has not yet been shipped, we will try to correct the delivery address.
Once the order has been handed over to the shipping carrier, changes may no longer be possible.
Order Tracking
For shipped orders, we provide tracking information where available.
After your order has been shipped, you will receive your tracking number or the relevant tracking information by email.
After the order has been handed over to the shipping carrier, it may take some time for the shipment information to become visible in the tracking system.
If no tracking information is available 5 business days after receiving your shipping confirmation, please contact our customer service:
service@mutkleid.com
Why does my tracking information show “No information available”?
Tracking information is not always updated immediately after shipment.
In some cases, the shipping carrier may need several business days to:
- Scan the shipment for the first time
- Transfer the shipping information
- Display the current shipment status
If tracking information is temporarily unavailable, please check the status again at a later time.
You can also track your shipment through 17TRACK by entering your tracking number.
A tracking status that has not been updated temporarily does not necessarily mean that your shipment is no longer moving.
Customs, Import Duties & Taxes
For international deliveries, statutory taxes, customs duties, or other import charges may apply depending on the destination country and shipping method.
If we collect such taxes or charges ourselves, or if they are already included in the product price or checkout, this will be indicated accordingly.
Where legally required, we will inform you before completing your order about foreseeable additional costs or about the possibility that additional costs may arise when their exact amount cannot reasonably be calculated in advance.
The duration of any required customs clearance may affect the actual delivery time.
Delivery Delays
We make every effort to deliver orders within the stated delivery timeframe.
However, delays may occur in certain circumstances, including:
- Customs inspections or clearance
- Delays by the shipping carrier
- Exceptional logistics disruptions
- Incorrect or incomplete delivery addresses
- Extreme weather conditions
- Natural events
- Public holidays
- Exceptionally high shipping volumes
- Other exceptional circumstances
If your order is significantly delayed, please contact our customer service so that we can check the shipment status.
These notices do not limit your statutory rights regarding delayed or failed delivery.
Risk During Shipping
For consumer purchases, Mutkleid generally bears the risk of accidental loss or accidental damage to the goods during shipping until the goods are delivered to you or to a recipient designated by you.
If your package is lost during transit or arrives damaged, please contact:
service@mutkleid.com
Important Shipping Information
Please note:
- The delivery options displayed during checkout apply to your specific order.
- Any applicable delivery restrictions will be displayed no later than the beginning of the ordering process.
- Please carefully check your delivery address before completing your order.
- Keep your shipping confirmation and tracking number until you have received your order in full.
- If you experience any problems with your delivery, please contact our customer service.
Contact
Thank you for shopping with Mutkleid.
If you have questions about:
- Shipping
- Delivery times
- Order tracking
- Delivery issues
- Or your order
please contact our customer service:
Email: service@mutkleid.com
Mutkleid Customer Service